Used well, generative AI saves hours every week. Used carelessly, it costs just as many if not more.

Training: AI Foundations — Build the Right Reflexes

Understand what generative AI actually is, build the habits that make it safe and useful, and walk away with concrete use cases for your team.

Summary

This interactive workshop gives participants a clear, non-technical understanding of generative AI and the practical reflexes needed to use it well. Used correctly, generative AI can save employees between 4 and 10 hours a week on trivial admin and communication tasks, time that can be redirected toward higher-value work. Used carelessly, it creates the opposite effect: hours lost fixing errors, doing damage control with customers, and in some cases, real risk to client relationships or one’s own job. Through live demonstrations, real examples, and a hands-on group exercise, participants will learn how AI actually works, where it already saves time, and how to avoid the most common mistakes teams make when adopting it without a shared approach.

Training plan

• What generative AI is and how it actually works, explained without technical jargon.
• AI in daily life: what participants are likely already using without realizing it.
• The productivity case: what the data shows about time savings, including where 4 to 10 hours a week are typically recovered on admin and communication tasks.
• Responsible use: essential guidelines and what to avoid.
• How to prompt effectively: three core techniques anyone can apply immediately.
• When AI goes wrong: three real examples and the lessons they teach.
• A facilitated group exercise: identifying 10 ways generative AI can help your specific company or role, built live with the group using a real prompt.
• The most common pitfalls: vague prompting, blind trust in outputs, inconsistent use across the team.
• Compliance and data considerations: what should never go into an AI tool, privacy obligations, and where company data boundaries sit.

Benefits & measurable improvements

Participants will walk away with:

• Between 4 and 10 hours a week back, by using AI correctly on repetitive admin and communication tasks.
• A clear, shared understanding of what generative AI can and cannot do.
• Practical prompting techniques that immediately improve the quality of AI output.
• Greater confidence using AI tools without second-guessing every result.
• A list of company-specific use cases identified directly by the team.
• Reduced risk of costly errors, customer damage control, and the reputational or professional fallout that comes from careless AI use.
• Reduced risk of data or compliance missteps through clear, actionable guidelines.
• A common vocabulary and baseline that make future AI adoption faster and more consistent.

Who it’s for

This training is ideal for:

• Small businesses beginning to adopt generative AI without a standardized approach.
• Teams using AI tools informally or inconsistently across roles.
• Leaders who want their people equipped with the right reflexes before scaling AI use.
• Employees who are curious, hesitant, or unsure where to start with AI.

Format

• Duration: Under 2 hours
• Delivery: In-person or virtual
• Approach: Interactive training combining live demonstrations, real-world examples, and a hands-on group exercise.
• Language: English or French

---

Discover our other training programs